Enterprise Integration Architect – Service Assurance

CTG is seeking to fill an Enterprise Integration Architect – Service Assurance position for our client.

Location: Dallas, TX

Duration: 12 months

Duties:

• Design and support integrations between ServiceNow and enterprise ticketing systems, including BMC Remedy, mainframe applications, and Microsoft Azure.
• Analyze end-to-end ticketing workflows, system interfaces, and operational processes.
• Support ServiceNow transformation initiatives and integration across legacy and modernized platforms.
• Troubleshoot integration issues, configure applications, provide production support, and maintain system reliability.
• Develop and execute automated tests using the ROBOT Framework.

Skills:

• Solution architecture and enterprise application integration.
• Service Assurance and ticketing applications, including ServiceNow and BMC Remedy.
• REST APIs, SOAP APIs, mainframe systems, and Microsoft Azure.
• Test automation, troubleshooting, system configuration, and production support.

Experience:

• Proven experience in enterprise integration architecture and ServiceNow integrations.
• Experience supporting ticketing workflows, API interfaces, legacy and modern platforms, and production environments.
• Ability to support system transformation initiatives and ensure reliable application integrations.

Education:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

This is a contract W2 role, CANNOT do C2C, C2H or 1099.