M
Mastercard
Enterprise Operations Engineer
Skills
SQL QueriesPythonKnowledge ManagementSplunkData AnalysisWorkdayOracleZabbixChange ManagementAzure
1 month ago
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Important information
Contract type:
Permanent
Location:
Ireland
Work mode:
Onsite
Published on:
16 September 2026
What they need
- This Job demands L1 Application Support, Alert handling, Monitor application health check and involvement in any Event, Incident and Problem Management Process
- Deliver world class technical support for MasterCard applications and infrastructures, enabling growth, diversification and new business generation
- Provide 24x7x365 support for MasterCard applications; with focus on minimizing impact to Customers and internal users
- Monitor the application and infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes
- Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement
- Have you worked in a Production Support Environment?
- Do you like to triage and drive events to resolution?
- Do you like to interact with Customers, vendors, and support teams on a global scale?
- Perform L1 Application Support services on a 24x7x365 basis. Alert Monitoring - Initial response & triage of alerts using SOP
- Validation of CRQ’s using Alerts or Dashboards
- Application Performance and Monitoring using Dashboards
- Problem Ticket creations & follow-ups for Alerts reductions
- Alerts/Volumetric reporting (Bi-weekly, Monthly)
- Participation in TRT/Bridge calls for Critical alert resolution
- Soft Skills & Situation Management over the phone call
- Contribution in Knowledge Management - create/update new or existing SOP
- Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs
- Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix
- Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability
- Regularly perform data analysis to determine Customer’s program performance and identify areas of improvement
- Increase quality of work through streamlining of processes, reducing alert counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities
- The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests
- This job requires working in shifts. So selected Person should be ready to work in Shifts- Secondary skills (Good to have)
- Effective interpersonal skills
- Project management fundamentals, including prioritization, ownership, execution, and accountability for delivering results
- Alert Tools – Xmatters , Nagios , Azure Monitor , IPMON, Zabbix, Python
- Effective written and verbal communication skills
- Bachelor’s Degree or equivalent work experience
- Knowledge of Mainframe skills – JCL, OPC/CA7 (Job Scheduler)
- Basic understanding of UNIX scripting
- Effective problem and troubleshooting skills
- Knowledge of ITSM best practices
- Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
- Experience on batch scheduling & Monitoring
- Basic understanding of SQL/Oracle or any other relational database
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