Enterprise Ops Administration Professional

Job Summary

Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, youll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.

Responsibilities

• Application Monitoring Health Check
  • Monitor applications (Core Banking- finacle), Payments, Trade, LOS, etc.)
  • Track alerts, batch jobs, interfaces, and failures
  • Perform daily start-of-day (SOD) / end-of-day (EOD) checks
• Incident Ticket Management- As per ITIL process
  • Act as the first point of contact for application-related issues
  • Log, categorize, and prioritize incidents in ticketing tools .
  • Ensure incidents are handled within defined SLA timelines
• Basic Troubleshooting
  • Perform initial diagnosis and resolution of issues
  • Handle common issues like:
    • Login failures
    • Data mismatch queries
    • Batch/job failures
    • Interface errors
  • Apply known workarounds using scripts, queries, or SOPs
• User Support Communication
  • Respond to users (business/ops team) via email, calls, or tickets
  • Provide status updates and resolution timelines
  • Clarify user queries related to application usage
• Escalation Management
  • Escalate unresolved or complex issues to L2 / L3 teams
  • Provide proper logs, analysis, and documentation during escalation
• Operational Activities
  • Execute routine tasks:
    • Batch job restarts
    • File transfers / uploads
    • Data validation checks
  • Support deployments during maintenance windows
  • Participate in production releases
  • Reporting / Documentation updates.
• Documentation Knowledge Management
  • Maintain incident logs, resolution steps, and SOPs
  • Update knowledge base for recurring issues
• Change management - create the ticket in ITSM tool for changes , minor, major or critical.

Requirements

• Graduate in Computer Science, Information Technology, Engineering, or related discipline.
• Mandatory 3+ years of Banking Domain experience.
• Hands-on experience supporting Finacle, CBS, and banking applications.
• Experience supporting senior executives, CXOs, board members, or VIP users is preferred.

Preferred Banking Knowledge

• Finacle Core Banking Solution
• CBS Operations
• Branch Banking Processes
• Digital Banking Channels
• Regulatory and Information Security Compliance
• Incident, Problem, and Change Management in Banking Environment

Preferred Skills and Experience

• ITIL certified
• High level communicator with good written and verbal skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.