Enterprise Print Support Engineer ( L2 / L3)

Job Summary
We are looking for a skilled Enterprise Print Support Engineer with hands-on experience in enterprise print management, print server administration, and secure printing solutions. The ideal candidate will provide Level 2 and Level 3 support for global print environments, resolving complex issues, managing print infrastructure, and ensuring compliance and operational efficiency.

Key Responsibilities
Level 2 Support Duties

• Install, configure, and repair a wide range of network printers, MFDs, Plotters, and Barcode Printers
• Manage print servers and deploy secure print queues via Group Policy or enterprise tools
• Monitor and manage print traffic using tools like PaperCut, uniFLOW, or Equitrac
• Provide Tier 2/3 support for print incidents and service requests
• Collaborate with IT, facilities, and vendors for new installs and upgrades
• Maintain firmware updates, driver repositories, and device security
• Support mobile and remote printing for hybrid users
• Administer and troubleshoot enterprise print solutions such as:o PrinterLogic, Equitrac, uniFLOW, Ricoh Streamline, YSoft SafeQo Canon uniFLOW, HP Web JetAdmin, LRS-VPSX, Euroform JetAdviceConfigure and support print services on platforms like Windows, Linux, UNIX, IBM z/OS, SAP, AS400
• Manage card readers, IPDS, Bardimm, Fax, and finishing modules using custom UPD drivers
• Ensure vulnerability remediation on print applications and servers
• Document print architecture, SOPs, and troubleshooting guides

Level 3 Support Duties

• Resolve critical P1/P2 incidents and lead root cause analysis for complex print-related issues
• Provide expert guidance to L1 and L2 teams
• Lead print hardware certifications and firmware testing for new models
• Develop and implement scalable print infrastructure solutions
• Prepare and maintain security configuration templates for network-connected printers
• Assist in internal/external audits by providing required documentation
• Lead technical projects such as system upgrades and solution deployments
• Maintain and expand the organizations print knowledge base

Tools & Technologies
Print Management: uniFLOW, Equitrac, PaperCut, YSoft SafeQ, Ricoh Streamline, PrinterLogic

• Print Monitoring & Admin: HP Web JetAdmin, Euroform JetAdvice, LRS-VPSX
• ITSM Tools: ServiceNow or similar platforms
• Operating Systems: Windows Server, Linux, UNIX, z/OS, SAP, AS400.

Mandatory Key Skills

uniFLOW,Equitrac,PaperCut,YSoft SafeQ,Ricoh Streamline,PrinterLogic,Windows Server,Linux,UNIX,z/OS,SAP,AS400,ServiceNow