Enterprise Program Manager

Key Responsibilities:

• Program Leadership , Governance and Reporting :

• Act as the primary point of contact for all program-related matters, facilitating communication between internal teams and the client.

• Lead and manage the entire program lifecycle, ensuring the alignment of multiple teams, multiple projects involved in programs.

• Oversee all program activities, associated risks ensuring they are completed on time, within budget, and meet the required quality standards.

• Collaborate with Project Managers and team members to ensure effective execution of individual projects under the program.

• Prepare and present status reports, including timelines, risks, and mitigation actions, for internal stakeholders and clients.

• Organize and facilitate weekly governance meetings with program leadership and clients, ensuring that progress is tracked and reported.

• Regularly communicate program updates, milestones, risks, and challenges to leadership and clients.

• Client Management:

• Act as the clients primary SPOC for all program-related concerns, ensuring that their needs and expectations are understood and met.

• Manage client expectations, timelines, and deliverables, resolving any conflicts or challenges that arise.

• Lead client governance meetings, ensuring that clients are updated on project progress and that issues are addressed proactively.

• Scope & Risk Management:

• Define and manage the scope of the program and ensure that all projects within the program align with the scope.

• Identify and assess program risks, developing mitigation plans and strategies.

• Escalate issues that are not resolved within the program to senior management and leadership promptly.

• Team Management & Coordination:

• Manage and mentor Project Managers and other team members within the program.

• Ensure that all project managers are equipped with the resources and support they need to deliver their projects successfully.

• Provide guidance and direction in resolving project-level issues and challenges.

Required Qualifications and Skills

• Strong experience in managing large-scale programs and multi-disciplinary teams.
• Proven ability to manage and coordinate multiple projects and stakeholders simultaneously.
• Experience with client management and leading client-facing meetings.
• Strong understanding of project management methodologies (e.g., Agile, Waterfall, Hybrid).
• Excellent communication, presentation, and negotiation skills.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Strong problem-solving skills and risk management expertise.

Key Skills:

• Program & Project Management
• Stakeholder & Client Relationship Management
• Scope & Risk Management
• Leadership & Team Management
• Timeline & Budget Tracking
• Governance & Reporting
• Problem Solving & Escalation Management
• Communication & Presentation Skills