Enterprise Program Manager

Who you are

• Proven experience in a program or project management role, successfully managing enterprise or global accounts
• Strong hospitality industry knowledge, with a deep understanding of hotel management structures, chain operations, and the OTA environment
• Demonstrated ability to manage multiple complex projects concurrently, from planning and resource allocation to risk management and execution
• Exceptional business acumen and interpersonal skills, with comfort and experience engaging with C-level executives
• A tech-savvy mindset with the ability to understand data solutions, communicate effectively with both technical and non-technical audiences, and embrace AI tools to drive efficiency
• A proactive, self-starter mentality with the ability to work autonomously across different time zones, primarily collaborating with teams in APAC and AMER
• Excellent ability to influence and direct internal teams to ensure client objectives and project milestones are successfully met
• A coachable and adaptable attitude, with a strong willingness to receive feedback and continuously improve
• A background in the SaaS industry, particularly with product rollouts or integrations
• Specific knowledge of the hospitality market
• Experience in Revenue Management within the hospitality sector
• Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!

What the job involves

• You will join us as an Enterprise Program Manager dedicated to the success of our largest global clients, managing a portfolio of enterprise accounts and acting as the central point of coordination for all ongoing projects
• In this autonomous role, you will manage complex programs like Business Intelligence implementations and new product onboardings, driving regional alignment and strengthening key client relationships
• Lead the end-to-end implementation of our solutions, including Business Intelligence dashboards, for our largest global clients
• Organize and manage all projects and programs within your enterprise accounts to ensure on-time delivery and the achievement of all business objectives
• Establish clear program governance and expertly guide stakeholder expectations, from individual hotel properties to C-level executives at global headquarters
• Create and maintain clear project documentation that provides an overview of timelines, activities, and potential risks using task management tools
• Act as a vital bridge between clients and our internal Product and Engineering teams, capturing custom requirements and managing delivery timelines
• Drive customer satisfaction, retention, and growth by developing robust project plans and leading regular program status calls with key global chains
• Serve as the voice of our EMEA customers, providing actionable feedback to internal teams to enhance our products and processes
• You’ll be joining our Customer Growth team, a close-knit and collaborative group of professionals from all over the globe
• Led by one of Lighthouse's founders, our mission is simple: nurture amazing client relationships by retaining and growing our customers
• As a Enterprise Program Manager, you will have the autonomy to make your mark while being a key player in our global team. We are obsessed with delivering an exceptional customer experience and are excited to have you help us make a real impact

Benefits

• Vision & dental Insurance
• Work from home opportunities
• Health insurance