Enterprise Project Manager

The Enterprise Project Management Office (EPMO) Project Manager is the lead project management resource for assigned strategic and enterprise-wide initiatives across Connecticut Children’s, including Information Services (IS) projects. The Project Manager is accountable for delivering projects of varying size, cost, complexity, and impact on time, within budget, and within scope. The Project Manager applies standard project management methods and Connecticut Children’s project lifecycle standards to bring structure, consistency, and accountability to each project. The Project Manager works across clinical, operational, and technical areas, bringing internal teams, leaders, vendors, and consultants together around shared project goals. The Project Manager serves as the main point of contact for assigned projects, keeping sponsors and leaders informed so decisions are made at the right time. The Project Manager also helps strengthen project management practices across the organization as part of the EPMO team.

Who We Are:

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.

Responsibilities section:

Project Execution and Delivery-30%

• Leads enterprise-wide cross-functional project teams through all phases of the project lifecycle, from initiation and planning through implementation and closeout.
• Manages the day-to-day operational aspects of projects; monitors progress, workflow, timeframes, and deliverables, and maintains an organized system for tracking and prioritizing tasks across multiple concurrent projects.
• Establishes project budgets with project sponsors and leadership; monitors and maintains costs within budget.

Communication, Reporting, and Stakeholder Engagement-25%

• Facilitates internal and external project meetings, including regular status meetings; prepares agendas and minutes and follows up on action items to ensure tasks are completed on time and decisions are addressed.
• Develops and maintains project documentation, status reports, presentations, and process flow diagrams.
• Communicates changes in schedule, requirements, and task assignments to team members and stakeholders
• Develops and maintains strong working relationships with project teams, end users, vendors, and internal and external stakeholders.
• Takes a proactive approach to resolving project problems and maintains issue and risk logs.
• Escalates issues when necessary and facilitates decision-making.

Project Planning and Scope-25%

• Develops detailed project plans, including the work breakdown structure, project timeline/Gantt chart, task lists, milestones, and measurable project goals and objectives.
• Manages and executes project plans, and revises scope, schedule, and plans as needed to meet changing needs and requirements.
• Identifies resources needed, assigns individual responsibilities, and tracks resource use

EPMO Operations and Tools-20%

• Supports EPMO operations, including the project intake process and business case and charter development.
• Assists in developing and maintaining project management standards, templates, and tools.
• Builds and maintains Smartsheet solutions, such as dashboards, reports, forms, and surveys, to support project tracking and reporting.
• Provides project management consulting, training, and mentoring to project teams and staff.

Performs other duties as assigned.

Qualifications:

Education and/or Experience Required:

• Education:
• Bachelor’s degree in technical or business area or equivalent work experience.
• Experience:
• Minimum 5 years with enterprise-wide project management experience.

Education and/or Experience Preferred:

• Education:
• Master’s degree in business, healthcare, or relatable field.
• Experience:
• 7+ years general project management experience in a healthcare setting.

License and/or Certification Required:

• None

License and/or Certification Preferred:

• PMP Certification
• Lean/Process Improvement Black Belt

Knowledge, Skills and Abilities:

Knowledge:

• Project Management Body of Knowledge (PMBOK) framework, or other project management methodology, and working within an Enterprise Project Management Office (EPMO).
• Enterprise-wide system implementations, such as Electronic Health Record (EHR), Computerized Physician Order Entry (CPOE), Electronic Medication Administration Record (eMAR), Enterprise Resource Planning (ERP), and Customer Relationship Management (CRM) systems.
• Process management and process improvement methodologies.
• Healthcare operations and clinical work environments.
• Project management and reporting tools, including Smartsheet, Microsoft Project, and Visio.

Skills:

• Expertise in project management and planning.
• Critical thinking skills needed to develop project plans and an effective work breakdown structure.
• Interpersonal and consultative skills needed to support dynamic work teams and communicate effectively with a wide variety of individuals, including patients/families, hospital administrative staff, IS staff, clinicians, and external contacts and vendors.
• Analytical and problem-solving skills, with an aptitude for technology.
• Facilitation and written and verbal communication skills.
• Organization, prioritization, and multitasking skills; detail-oriented, accurate, and thorough in follow-through.
• Proficiency in Microsoft Word, Excel, and PowerPoint, with the ability to quickly learn new software and project management tools.

Abilities:

• Plan large initiatives and projects, managing all tasks required to meet client and business needs within budget and targeted deadlines.
• Execute and revise project plans to meet changing needs and requirements.
• Manage and track day-to-day operational aspects of a project, report on project status, escalate issues, and facilitate decision-making.
• Manage multiple concurrent projects and adapt to shifting timelines and priorities.
• Guide and mentor others in project management during planning and execution.
• Write and present for a variety of audiences.
• Manage interactions diplomatically with individuals at all levels and job functions.
• Work independently with minimal supervision and as part of a team.