Enterprise Server Support Engineer

We are looking for a passionate Enterprise Server Support Engineer to provide remote technical support in a complex IT infrastructure environment. You will work with a variety of systems and applications, playing a key role in ensuring the smooth operation of our customers' business-critical environments.

Responsibilities

• Provide remote technical support via phone, email, and chat for servers, blade systems, and applications (Windows, Linux, VMware).
• Diagnose and resolve technical issues by identifying root causes and implementing effective solutions.
• Respond to inquiries related to product installation, configuration, performance, and usage.
• Verify warranty eligibility and determine the appropriate course of action.
• Manage support cases through the ticketing system and keep customers informed throughout the resolution process.
• Monitor and follow up on issues until full resolution is achieved.
• Provide support during escalation scenarios.
• Advise customers and contribute to a positive customer experience in line with service standards.

Qualifications

• Basic knowledge of enterprise servers (e.g., ProLiant, PowerEdge, ThinkSystem).
• Basic knowledge of Windows Server, Linux, or VMware.
• Excellent communication skills in Czech/Slovak and English .
• Strong analytical thinking and troubleshooting skills.
• Ability to work independently and perform well under pressure.
• Strong time management skills and customer-oriented mindset.

Nice to Have

• Certifications such as CompTIA A+ or CompTIA Server+ .

Working Hours

• Monday to Friday: 08:00 - 17:00 or 09:00 - 18:00