Enterprise Server Support Engineer

Enterprise Server Support Engineer

Responsibilities:

• Provide remote technical support via phone, email, and chat for servers, blade systems, and applications across Windows, Linux, and VMware environments.
• Diagnose and troubleshoot technical issues, identify root causes, and recommend effective solutions.
• Handle customer requests related to product installation, configuration, performance, and usage.
• Verify warranty eligibility and determine the appropriate next steps.
• Manage support cases through the ticketing system and keep customers informed throughout the resolution process.
• Monitor and follow up on open issues until they are fully resolved.
• Provide technical support in escalation scenarios and collaborate with relevant internal teams when required.
• Advise customers on technical solutions and contribute to a positive customer experience in line with service standards.

Requirements:

• Basic knowledge of enterprise server technologies, such as HPE ProLiant, Dell PowerEdge, or Lenovo ThinkSystem.
• Basic knowledge of Windows Server, Linux, and/or VMware.
• Excellent written and spoken communication skills in English.
• Strong analytical and troubleshooting skills.
• Ability to work independently and effectively under pressure.
• Good time-management and organizational skills.
• Strong customer orientation and a professional approach to customer support.

Job Types: Full-time, Permanent

Work Location: Remote