Enterprise Service Management Delivery Engineer

• Must have a minimum of 5-8 years in network engineering/operations with exposure to CMDB and IT service management
• Hands-on experience with ServiceNow Discovery and CMDB.
• Practicing experience onboarding network infrastructure into ServiceNow.
• Good understanding of CMDB concepts, including CIs, CI classes, relationships, reconciliation, identification, and data quality.
• Experience with Service Mapping and understanding of infrastructure/service dependencies.
• Strong networking fundamentals, including TCP/IP, routing, switching, SNMP, DNS, DHCP, firewalls, and network management protocols.
• Experience troubleshooting network discovery and inventory/data-collection issues.
• Understanding of discovery credentials, probes, patterns, and MID Server concepts.
• Experience validating and reconciling infrastructure data across multiple sources.
• Strong analytical and problem-solving skills, with a structured approach to identifying and resolving data-quality issues.
• Experience working within IT Service Management / Enterprise Service Management environments.
• Strong communication and stakeholder-management skills.

TRINITY CONSULTING SERVICES is a Professional Consulting, IT Solutions and Services Company. We strive to make your business systems more efficient and more reliable by working with you to implement and support the best in class service and innovative solutions.

Our main focus is to create Client-Centric, Innovative IT Strategies and Comprehensive Solutions for the clients we support, and to implement that strategy in a timely and cost effective manner.

Our Team comprises of skilled and experienced professionals from consulting and business environment with a diverse culture which heps our clients achieve higher return of investments.

OUR SERVICES

Technology Consulting Services

Managed Application Services

Managed Infrastructure Services