Enterprise Specialist, Shared Services

PRIMARY FUNCTION

The Specialist, Shared Services, reports to the Enterprise Manager of Shared Services and plays a vital role in supporting decision-making through reporting and driving automation initiatives in the areas of document management, medical records, and eligibility verification. This role leverages technology, including PowerAutomate, to develop automation solutions and design automation algorithms based on current workflows.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all of the duties that may be assigned.

1. Continuously identifies areas within document management, medical records, and eligibility verification workflows that can be optimized and improved through automation.

2. Develops and implements strategies to enhance operational efficiencies.

3. Creates and maintains detailed documentation of automated processes, algorithms, and workflows.

4. Analyzes data and trends related to front-office support services to identify areas where automation can lead to improvements in accuracy, speed, and cost-effectiveness.

5. Participates in automation projects, collaborating with cross-functional teams to successfully implement automation solutions within specified timeframes and budgets.

6. Stays up to date with industry trends and emerging technologies in the field of process automation.

7. Becomes a subject matter expert on the technology tools and solutions used for automation.

8. Investigates and resolves any issues or errors that may arise during the automation process, working with technical support and IT teams as needed.

9. Maintains open and effective communication with team members, department managers, and other stakeholders, providing updates on automation progress and addressing any concerns or suggestions.

10. Ensures that automated processes comply with all relevant healthcare and privacy regulations, such as HIPAA, and maintain the security and confidentiality of sensitive patient information.

QUALIFICATIONS

EDUCATION: Bachelors degree required

EXPERIENCE: Minimum one year experience in a healthcare environment preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of medical terminology, grammar, spelling and punctuation to type correspondence.
• Knowledge of insurance industry.
• Skills in operating a computer, using EMR and Microsoft applications
• Ability to read understand and follow oral and written instruction.
• Ability to speak clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, employees and

the public.

TYPICAL WORKING CONDITIONS

• Non-patient facing
• Full-time remote/telework with some in-person meetings required
• This job must be Mexico-based.

OTHER PHYSICAL REQUIREMENTS

• Vision
• Sense of sound
• Sense of touch
• Work may require sitting for long periods of time
• Manual dexterity sufficient to operate a keyboard
• Long periods of time in front of a computer screen

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.