Akraya
Enterprise Technical Support Engineer SaaS
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Hybrid
Published on:
7 September 2026
What they need
Hiring !
Enterprise TSE SaaS
Location
Bangalore, Karnataka / Trivandrum, Kerala
Experience
1-3 Years
Job Description
We are hiring Enterprise TSE SaaS professionals to provide world-class technical support to enterprise customers. The ideal candidate will possess strong networking fundamentals, customer support experience, and an interest in cloud and SaaS technologies.
Key Responsibilities
- Support SaaS customers through phone, email, and web channels.
- Research, diagnose, and resolve technical issues.
- Take complete ownership of customer cases.
- Collaborate with engineering teams for issue resolution.
- Create knowledge-base documentation.
- Support a 24x7 environment through rotational shifts.
Required Skills
Networking
- TCP/IP
- DNS
- DHCP
- OSI Model
- IPv4
- Subnetting
- Routing & Switching
Cloud & System Knowledge
- AWS Basics
- SaaS, PaaS, IaaS
- Linux or Windows Administration
Soft Skills
- Customer Support
- Technical Troubleshooting
- Communication Skills
- Problem Solving
Preferred Candidate Profile
- 1+ year in TAC / Technical Support.
- Experience supporting global customers.
- Exposure to cloud technologies.
- Strong analytical mindset.
- Flexible for rotational shifts and relocation.
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