Entertainment Operations Manager

Entertainment Operations Manager
Casa Bonita Overview:
For 52 years, Casa Bonita has been synonymous with families, fanfare, and fun. Restored to its former glory in 2023, Casa transports guests back to a childlike oasis that is both mysterious and captivating, with an unforgettable dining and entertainment experience that includes live music, shows, games and memories that will last a lifetime. Our team members have a shared passion for being a part of the Casa legacy and are eager to work together to define this exciting new chapter in our history.

Why Join Our Team:

• Great earning potential
• Affordable medical insurance available
• Employer-sponsored dental and vision
• Paid vacation and sick time
• Exclusive employee discounts at our Mercado store
• Career growth opportunities
• Employee family meal

What You'll Do:
As the Entertainment Operations Manager, you will be instrumental in overseeing the overall operations for all visiting artist entertainment positions and additional operational roles within Entertainment. This role involves comprehensive coordination of scheduling, efficient management of space usage, and ensuring a smooth operational flow for our diverse entertainment offerings. You will serve as the main point of contact and liaison for our visiting artists, managing and maintaining all necessary paperwork as required to support their independent contractor status, as well as actively sourcing and booking new talent in existing categories to enhance our guest experiences. Additionally, the Visiting Artist Assistants (VAA) and Entertainment Shift Supervisors (ESS) will directly report to this position. This position is responsible for the supervision, timekeeping, performance management, and development of these employees, as well as directly supporting the Entertainment Operations Director with the overall operational and financial goals of the Entertainment Department.

Responsibilities:

• Oversee and manage the integrity, scheduling, and payment processes for all independent contracted entertainment personnel and performance venues.
• Directly supervise and provide leadership to Visiting Artist Assistants (VAA) and Entertainment Shift Supervisors (ESS), overseeing their daily shift operations within the Entertainment Department.
• Manage, review, and approve schedules for all Visiting Artist Assistants, Entertainment Shift Supervisors, and other Entertainment sub-departments as requested, ensuring appropriate staffing and operational coverage.
• Assist the Entertainment Operations Director in reviewing employee timecards, addressing discrepancies, monitoring work hours and overtime, and ensure accurate and timely submission for payroll processing.
• Monitor and manage employee attendance, punctuality, callouts, and adherence to meal and rest-period requirements, ensuring consistent application of company policies and procedures.
• Serve as the hiring manager for all Visiting Artist Assistants, Entertainment Shift Supervisors, and other sub departments as requested, including conducting interviews and making hiring decisions.
• Provide ongoing coaching, feedback, and performance management for direct reports, including managing and documenting corrective actions as necessary and in accordance with company policies and procedures.
• Coordinate with Human Resources as needed regarding employee leave, workplace accommodations, performance concerns, corrective actions, and other employee-relations matters, and as necessary administer discipline for failure to follow company policies, practices and procedures.
• Serve as Manager on Duty (MOD) as needed for matters involving the company’s Drug & Alcohol Testing Policy, including documenting observations, completing required manager assessments, coordinating with Human Resources, facilitating testing procedures, and maintaining appropriate confidentiality.
• Provide technical support and stage management services as needed before, during, and after contracted performances.
• Organize and meticulously manage all independent contractor paperwork, including tax forms (W-9), payment records, insurance documents, independent contractor agreements, and invoices.
• Assist in the development and implementation of a comprehensive training program for new independent contractor performers to ensure brand consistency and performance standards.
• Support and guide visiting artists to maintain Casa Bonita’s brand identity and consistently deliver elevated guest experiences.
• Attend BEO (Banquet Event Order) meetings for special events to coordinate all entertainment-related logistics.
• Work with the Entertainment Operations Director to manage and monitor departmental budgets, track expenditures, forecast operational needs, and make strategic decisions to align financial goals and optimize resource allocation.
• Work collaboratively with Entertainment leadership and other departments to address operational needs, staffing concerns, and issues affecting the successful execution of entertainment programming.
• Perform other duties or tasks as assigned by Director of Entertainment

Qualifications/Skills:

• Bachelor’s degree in Entertainment or Theatrical Management (Stage, Technical, or Production) from an accredited university, or a minimum of 5 years of equivalent experience in entertainment management, production, or high-level operations.
• Minimum of 5 years of progressive experience in entertainment management, production, or high-level operations.
• Strong leadership, training, and development skills with a proven ability to effectively manage and motivate teams.
• Proficient in Microsoft Office Suite (Excel, Word) and comfortable navigating other software systems, such as 7Shifts or similar scheduling platforms.
• Exceptional interpersonal and communication skills, with the ability to build strong relationships with artists, staff, and management.
• A genuine passion for entertaining others and contributing to memorable guest experiences.
• Strong conflict resolution skills with the ability to provide exceptional service and maintain a positive guest experience, even in challenging situations.

Benefits: Casa Bonita also offers a benefits package that includes medical, dental, and vision insurance for full-time employees.

Deadline to apply: 10/25/2026

To apply for this role, please click on the “apply for this position” button below.