(Entry) Associate Service Technician(IT)

About the role

Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality. Maintain critical systems to ensure service uptime and meet operational performance targets. Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs.

Key responsibilities

• Perform technical maintenance and troubleshooting activities for the Video Management System (VMS), specifically with Milestone XProtect, ensuring optimal system functionality
• Maintain critical systems to ensure service uptime and meet operational performance targets
• Respond promptly to all onsite operational incidents, ensuring resolution with established SLAs
• Perform all duties in a safe and orderly manner, without interruptions to production, and in accordance with approved procedures, Company policies and comply with all environmental, health and safety rules
• Identify, report and address work discrepancies, defects and inconsistencies
• Generate and submit daily maintenance reports
• Perform basic system and network troubleshooting

About you

• Diploma/Nitec graduates in Information Technology (IT) or related qualifications
• Able to work in a 12-hour rotating shift work schedule, on a 4 days work week only
• Good documentation, communications and presentations skills
• Experience in Microsoft Office productivity software
• Basic Knowledge on Window servers and Milestone VMS system troubleshooting
• Basic Knowledge on Local Area Networking, switch configuration and VLANs
• Must be able to clear the Security clearance

We regret to inform that only shortlisted candidates will be notified.

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