(Entry) Customer Service (Live Chat/Digital Communications)

Location: Eunos

Contract: 6 Months/12 Months (Renewable)

Salary: $2800-4000/monthly (+ Completion Bonus)

Job Purpose

Join our Customer Service team and play an important role in delivering service excellence and ensuring a positive customer experience. You will attend to phone enquiries from policyholders and financial representatives, as well as live chats from financial representatives, while maintaining a high level of accessibility and service standards.

The Role

As a Contact Centre Officer, you will:

• Attend to enquiries and requests received through phone calls and live chat in a professional, efficient, accurate and prompt manner.
• Resolve customers’ and financial representatives’ enquiries, complaints and issues at the first point of contact wherever possible, ensuring good closure.
• Record complete and accurate information on customer interactions in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up on matters as promised to customers and financial representatives.
• Assess appeals and prepare recommendations for Managers, Heads or HODs.
• Perform additional or overtime duties during operational exigencies when required.
• Support ad-hoc initiatives and projects as assigned by management.

What We’re Looking For

• A-Level & above.
• Comfortable communicating with customers from diverse backgrounds.
• Comfortable communicating via live chat and typing responses to financial representatives.
• Good interpersonal and communication skills.
• Customer-oriented disposition.
• A strong team player who thrives in a dynamic environment.
• Candidates without prior experience are welcome to apply.

Why Join Us?

If you enjoy helping people, solving problems and communicating with different types of customers, this is an opportunity to build valuable experience in a professional Contact Centre environment. Training and support will be provided to help you succeed in the role.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at [email protected].

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R25159218 (Teoh Ying Ying)