Alphaeus Pte Ltd
Entry IT - Desktop Support Engineer | OJT Provided**
2 months ago
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Important information
Contract type:
Freelance / Contract
Location:
Central Region, Malawi
Work mode:
Onsite
Published on:
14 August 2026
What they need
Responsibilities:
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
Provide timely status updates to relevant parties.
Perform service requests related to client platforms.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Involved in client platform implementation/upgrade project.
Manage client platform implementation/upgrade project.
Perform research/evaluation of client platform tools.
Provide systems related technical advice to customers or project team.
Manage systems changes through change request process & provide status reports to the relevant parties.
Perform client platform related presales tasks.
Requirements:
- Good command in English to liaise with different entities
- Candidate must possess at least NITEC/Higher NITEC and above
- IT savvy / Basic Understanding of IT
- Comfortable working in healthcare environment
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