Entry-Level Case Coordinator

Shane Smith Law is a well-established personal injury law firm with 20+ attorneys and 100+ team members. We are hiring a Junior Case Coordinator to support our Case Management department.

This is an entry-level professional position within a structured legal environment. No prior legal experience is required. We provide hands-on training, clear performance expectations, and defined processes to support your success.

This role is ideal for someone who is organized, dependable, and motivated to build a long-term career in a professional office setting.

Full-Time | $20.19/hr | Onsite/In Person | Charlotte, NC

Positions Hours: Monday – Friday, 8:00AM to 5:00PM, with an hour for lunch

Key Responsibilities:

• Assist in managing personal injury cases from post-intake through resolution
• Communicate professionally with clients, medical providers, and insurance representatives
• Maintain accurate and organized case files within our case management system
• Complete assigned calls, follow-ups, and documentation daily
• Track deadlines and ensure required records and documentation are obtained
• Support Senior Case Managers with routine case tasks
• Follow structured processes and checklists to maintain case progression
• Document all communications clearly and accurately

Required Qualifications:

• Strong organizational and multitasking skills
• Clear and professional written and verbal communication
• High attention to detail and accuracy
• Ability to manage daily deadlines in a structured environment
• Proficiency in Microsoft Office
• Reliable, accountable, and consistent work habits

Preferred Qualifications:

• Bachelor’s degree
• Prior experience in an office or administrative setting
• Experience working with deadlines, checklists, or performance metrics
• Experience in customer service or client-facing roles

Benefits:

• Paid Holidays
• 10 days paid time off
• Health Reimbursement Arrangement (HRA)
• 3% matching contribution to Simple IRA
• Employee Culture Committee
• Progressive Service Recognition

What This Role Is Not

This is not a receptionist position or a passive administrative role. This role requires daily task completion, professional client communication, and accountability to structured processes. It is not suited for someone seeking a flexible, unstructured, or short-term position.

Why This Role Matters

Our clients come to us during some of the most difficult periods of their lives. The Junior Case Manager plays a critical role in ensuring cases move forward efficiently, clients stay informed, and documentation is accurate.

This position builds a strong foundation in case operations, professional communication, and deadline management while offering clear opportunities for advancement within Case Management.

If you are looking for stability, structure, and long-term growth in a professional legal environment, we encourage you to apply! Please complete Indeed Screening Questions to be considered for an interview!

Shane Smith Law is an Equal Opportunity employer and certified Patriotic Employer recognized by the Office of the Secretary of Defense Employer Support of the Guard and Reserve. EOE M/F/Disabled/Vet

Job Type: Full-time

Pay: From $20.19 per hour

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Application Question(s):

• Are you aware this is a full time position, meaning 40 hours a week, Monday - Friday, and is onsite/in person?
• Are you comfortable working in a goal-oriented environment with performance expectations?
• Are you comfortable handling confidential information in a professional setting?
• Are you confident using a computer for daily work tasks, including email and document management?
• Are you comfortable working in a high-paced, detail-heavy environment?
• Are you able to start within the next 45 days?
• Do you consent to a background check?
• Do you have an employment agreement or any restrictions with your current or past employer that would prevent you from working with us, such as a non-compete, non-solicitation or confidentiality agreement?
• Are you comfortable speaking with clients or customers on the phone?

Ability to Commute:

• Charlotte, NC 28273 (Required)

Work Location: In person