Entry Level Customer Associate

We are looking for confident, dependable individuals who enjoy meeting new people, learning quickly, and working in an active environment. No previous experience is required. We provide hands-on training, product education, ongoing coaching, and the support needed to build strong customer service and sales skills.

As an Entry Level Customer Associate, you will build hands-on experience in customer service, customer sales, residential sales, telecommunications, account enrollment, customer engagement, and account management.

Candidates with experience in retail sales, customer service, restaurants, hospitality, bartending, serving, food service, sales, promotions, college or university programs, or other fast-paced, customer-facing environments are encouraged to apply.

Entry Level Customer Associate Responsibilities

• Connect directly with residential customers in assigned Roseville locations
• Introduce Quantum Fiber internet services, current promotions, and available plans
• Ask questions to understand each customer’s internet usage and connectivity needs
• Explain fiber internet speeds, pricing, installation details, and account options
• Help customers compare internet solutions for streaming, gaming, remote work, and everyday use
• Recommend telecommunications services based on customer needs and availability
• Assist with new account enrollment, activation, setup, and service updates
• Provide customer service throughout the sales and enrollment process
• Answer customer questions and provide clear, professional information

What Helps Someone Succeed Here

• Strong customer service and active listening skills
• Confidence starting conversations with new people
• A professional, positive, and dependable approach
• Ability to explain products, pricing, and service options clearly
• Strong organization and time-management skills
• Willingness to learn, accept sales coaching, and apply feedback
• Ability to stay motivated in a fast-paced customer sales environment
• Comfort working independently while contributing to team goals
• Interest in developing customer engagement, account management, and sales experience

Pay: $4,000.00 - $6,000.00 per month

Work Location: In person