Entry Level Customer Representative

You're not here to blend in, you're here to stand out. Forgepoint Strategies in Raleigh is seeking an Entry Level Customer Representative who's ready to win. The Entry Level Customer Representative works with our customers, helping them discover AT&T Fiber's fast, reliable connectivity while developing the sales skills that will carry them throughout their careers.

As an Entry Level Customer Representative, you’ll receive training to specialize in AT&T Fiber’s fast connections and customer acquisition. Our program equips our Entry Level Customer Representative with the sales skills to engage customers in person and explain how AT&T delivers the consistency our customers need for effortless streaming and daily activities.

Responsibilities of the Entry Level Customer Representative

• Greet our customers in person, listen to their personal connectivity needs, and recommend AT&T Fiber’s reliable home Wi-Fi solutions.
• Explain how AT&T Fiber provides fast, consistent internet connections in person that support seamless streaming, online learning, and remote work at home.
• Highlight the benefits of AT&T Fiber’s simple setup in person, helping customers enjoy effortless entertainment and connectivity without interruptions.
• Share stories from our customers who have experienced improved home Wi-Fi performance with AT&T Fiber to build trust and credibility.
• Offer sales suggestions for upgrading their current internet service to AT&T Fiber for a faster, more reliable network.
• Emphasize that AT&T Fiber supports multiple devices simultaneously, making it easier for families to stay connected and entertained.

Qualifications of the Entry Level Customer Representative

• A high school diploma or GED equivalent is preferred.
• Strong interest in sales, customer service, or telecommunications is a plus.
• Self-motivated with the initiative to learn and take on new sales challenges.
• Comfortable working in a fast-paced, high-energy sales environment.
• Strong listening, sales, and problem-solving skills with a solutions-focused mindset.

Pay: $51,000.00 - $62,000.00 per year

Work Location: In person