Entry Level Customer Service Associate

Connect customers with the speed they need. Kleos Marketing, a sales and development firm, is hiring a Full-time Entry Level Customer Service Associate to deliver AT&T Fiber’s fast connections to the community. The Entry Level Customer Service Associate also ensures that every customer they meet sees the value in a service that doesn’t slow them down.

As an Entry Level Customer Service Associate, you'll learn from the best, sales professionals who know exactly what it takes to succeed. The Entry Level Customer Service Associate will then be guided through every aspect of the role: how to connect with customers and position AT&T as the clear choice. This is a sales role where training is the first chapter of a great story, and you're the author.

Core Functions of the Entry Level Customer Service Associate

• Serve as a trusted point of contact for customers in person needing assistance with AT&T Fiber services, accounts, and available options.
• Ask questions to understand customer priorities in person and turn everyday service conversations into appropriate sales opportunities.
• Help customers personally understand the value of reliable connectivity for streaming, entertainment, and staying connected across the home.
• Recognize when a customer may benefit from an upgrade, promotion, or additional service and present the option naturally.
• Communicate product benefits, service choices, and offers clearly without relying on complicated technical language.
• Handle customer requests, account changes, and sales-related transactions with accuracy, organization, and attention to detail.

Preferred Skills of the Entry Level Customer Service Associate

• Excellent communication skills with strong listening and conversation abilities.
• Comfortable performing in a fast-paced, customer-facing sales environment.
• Organized, dependable, and capable of managing sales priorities effectively.
• Takes initiative and follows through rather than waiting for constant direction.
• Brings a positive attitude, strong work ethic, and willingness to grow in sales.

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Professional development assistance

Work Location: In person