Entry Level Customer Service Representative

We're hiring an Entry Level Customer Service Representative to join our growing team! If you're outgoing, enjoy working with people, and want a career where no two days are the same, we'd love to meet you. This position offers training, a supportive team environment, and opportunities for advancement into leadership and management.

As an Entry Level Customer Service Representative, you'll work directly with customers in person to answer questions, provide information about Kinetic Fiber internet services, and help create a positive customer experience. You'll become knowledgeable about available internet options so you can confidently guide customers toward services that fit their needs while delivering friendly, professional support.

Responsibilities of the Entry Level Customer Service Representative:

• Welcome customers and provide a positive, professional experience during every interaction.
• Answer questions about Kinetic Fiber internet services, features, and available options.
• Assist with new customer enrollments and account updates as needed.
• Resolve customer concerns by listening carefully and providing accurate information.
• Work closely with teammates to maintain an organized, customer-focused environment.
• Learn new products, promotions, and technology through ongoing paid training.
• Build strong communication and customer service skills while working toward career growth opportunities.

Qualifications

• Friendly, outgoing personality with strong communication skills.
• Positive attitude and willingness to learn.
• Comfortable interacting with customers in a face-to-face environment.
• Reliable, motivated, and team-oriented.
• Customer service, retail, hospitality, or restaurant experience is helpful but not required.
• High school diploma or equivalent preferred.
• Must be at least 18 years old.

Pay: $3,700.00 - $4,841.23 per month

Benefits:

• 401(k)
• On-the-job training

Work Location: In person