Entry - Level Customer Service Representative

Description:

Joe Hillman Maintenance and Construction, Inc in Davie, FL is looking to hire a full-time Entry - Level Customer Service Representative to work 8am - 5pm with a 1 hour lunch and two paid 15 minute breaks in the home services industry who is friendly and knows how to provide top-quality customer service. Are you a people person with great communication skills? Would you like to join an established company within an essential industry? If so, please read on!

This position earns a competitive wage of $18-$20/hr (depending on experience). We provide solid benefits and perks, including medical, dental, vision, a 401(k) plan with match, paid holidays, paid vacation time and personal time off, and supplemental insurance. If this sounds like the right opportunity for you, apply to join our office today!

ABOUT JOE HILLMAN PLUMBERS, INC

Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 31 years, we remain a family-owned business with a personal approach. We deliver high-quality service at a low cost and perform every job better than the one before. We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth.

ESSENTIAL RESPONSIBILITIES:

• Answer inbound calls and respond to customer inquiries promptly and professionally and direct the customer to the appropriate.
• Issue Purchase Orders to technicians and vendors.
• Complete job completions.
• Maintain accurate customer records, work orders, and service logs in our database.
• Relay important information between customers, technicians, and the office staff.
• Assist with various administrative tasks as needed to support the team and improve workflow.

Requirements:

QUALIFICATIONS FOR A COLLECTIONS SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE (CSR)

• High School diploma, or GED equivalent.
• Experience as receptionist or customer support representative
• Demonstrated computer proficiency using Microsoft Office Suite (Word, Excel, etc.) or equivalent software, the internet, email messaging, and a variety of software applications.
• Strong interpersonal and communication skills and the ability to work effectively with diverse population.
• Ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service.
• Attendance, time management and punctuality are very important traits for this role.