Entry-Level Fleet Administrator

Job Title: Entry-Level Fleet Administrator

Department: Customer Care
Reports To: Fleet & Warranty Manager
Job Type: Full-Time | Onsite | Hourly

Location: Rock Hill, SC 29730

Position Summary

The Fleet Administrator provides day-to-day administrative and customer service support for National Account service requests. This entry-level role assists in coordinating repair calls, communicating with dealers and customers, and maintaining accurate service records. The position is designed for someone early in their career who is eager to learn fleet operations, warranty processes, and service coordination. Training and ongoing support will be provided. This role involves regular communication with internal teams, dealers, and customers to help ensure repair requests are handled efficiently and documented accurately.

Key Responsibilities

• Assist in dispatching service and repair calls received from National Accounts.
• Support coordination of repair activities with dealers and service providers.
• Respond to inbound phone calls and emails in a timely and professional manner.
• Help maintain accurate records of open and closed service calls.
• Provide status updates to internal teams and external customers as directed.
• Assist in identifying and escalating potential issues or urgent service needs.
• Communicate with dealers to help clarify service requests and policies.
• Support coordination between Service, Parts, Warranty, and Sales teams.
• Help ensure warranty claims are submitted correctly for eligible repairs.
• Review basic service documentation and invoices for accuracy and completeness.
• Follow established processes for processing approved invoices.
• Provide general support and guidance to dealer contacts as needed.
• Deliver a positive and professional customer service experience.

Required Qualifications

• 1–2 years of customer service, administrative, or support experience (fleet or warranty experience a plus but not required).
• Strong written and verbal communication skills in English.
• Basic computer skills, including Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and stay organized in a fast-paced environment.
• Willingness to learn fleet operations, warranty processes, and service coordination.
• Team-oriented attitude with the ability to take direction and ask questions when needed.

Preferred Qualifications

• Familiarity with forklift systems, mobile industrial equipment diagnostics, or repair processes.
• Experience using service management, CRM (Salesforce), or ERP (SAP) systems is a plus.

Compensation & Benefits

• Hourly Range: (Based on experience and qualifications)
• Benefits Include:
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Paid Holidays
  • Employee Assistance Program (EAP)

Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization