Entry Level Help Desk Technician

Position Overview

We are thrilled to announce an opportunity for an Entry Level Help Desk Technician to join our Managed Services Department. This role is perfect for those looking to begin a career in technology, with a focus on providing support to our valued customers and internal team. If you have a passion for learning about technology and enjoy assisting others, this position is for you!

Key Responsibilities

• Serve as the first point of contact for technical assistance via telephone or our Help Desk ticketing system.
• Generate help desk tickets and route them to experienced technicians for resolution.
• Document customer issues accurately in our ticket database.
• Provide basic information about our business-related products and services.
• Opportunity to learn and grow within the industry, gaining valuable experience and knowledge.
• Work towards gaining industry certifications to advance to higher-level technician roles.
• Perform additional duties as assigned by management.

Qualifications

• A strong interest in technology and a desire to learn more about the industry.
• Excellent communication skills with a friendly and helpful attitude.
• Strong organizational skills and attention to detail.
• No prior work experience is necessary, but a high school diploma or equivalent is required.
• A Valid driver's license is required

Why Tularosa Communications?

At Tularosa Communications, we believe our employees are the cornerstone of our success. We offer a supportive environment that encourages professional development and growth, including:

• Opportunities for company-sponsored training and certification programs.
• A comprehensive award winning benefits package, including medical, dental, and vision coverage.
• Paid vacation and sick leave.
• A 401(k) plan with an 8% employer match.
• Life insurance and other wellness programs.

We pride ourselves on fostering a healthy work-life balance and providing a supportive environment that encourages professional development.

How to Apply

If you are eager to start your career with us and are excited about the opportunity to learn and grow, we encourage you to apply! For more information or to discuss the position further, please contact Alex Russo at:

• Phone: 575-585-0121
• Text: 575-489-8377
• Email: ARusso@tbtcnet

We look forward to welcoming our next outstanding employee and helping you embark on a fulfilling career journey with us!