Entry Level IT Intern

Kickstart Your IT Career: Intern Opportunity at Coulee Tech!

Located in the vibrant community of Eau Claire, WI, Coulee Tech is more than a tech firm—we’re a dynamic team dedicated to defending against cyber threats and ensuring smooth network operations. If you're an enthusiastic learner eager to dive into the world of IT, this internship is designed for you!

What You'll Gain

• Hands-On Learning: Work alongside experienced professionals and gain practical exposure to IT support.
• Modern Workspace: Enjoy a creative, well-equipped office environment.
• Flexible Work Options: Benefit from occasional work-from-home days.
• Growth Opportunities: Receive mentorship and training to expand your technical and soft skills.
• Fun & Casual Environment: Sport casual attire, enjoy complimentary snacks, and participate in team-building events that blend professionalism with a relaxed atmosphere.

Key Responsibilities

• First-Line Support: Assist in providing initial tech support for our valued clients.
• Troubleshooting: Learn to diagnose and resolve basic hardware and software issues.
• Network Administration: Support our team in handling network tasks, with an emphasis on LAN troubleshooting.
• Ticket Management: Help respond to help desk tickets and escalate more complex issues when needed.
• System Maintenance: Assist in installing, managing, and servicing computer systems and peripherals.
• Documentation: Learn to document actions accurately using our standard systems (e.g., Datto, Autotask, ITGlue).
• Effective Communication: Develop skills in communicating clearly with both tech-savvy and non-tech colleagues and clients.

What We're Looking For

• Eagerness to Learn: A strong desire to develop your IT skills and grow within a supportive environment.
• Foundational IT Knowledge: Basic understanding of IT support concepts; prior help desk or support experience is a plus, but not required.
• Problem-Solving Skills: A natural aptitude for troubleshooting tech challenges.
• Strong Communication: Ability to convey ideas clearly and work well within a team.
• Tech Curiosity: Interest in modern tools and platforms such as Datto, Autotask, or ITGlue.
• Reliable & Safe: A valid driving record is appreciated for occasional site visits.

If you're ready to kickstart your IT career, learn on the job, and contribute to a team that's shaping the future of technology, we want to hear from you. Apply now and begin your journey with Coulee Tech!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Paid time off
• Parental leave
• Referral program
• Relocation assistance

Application Question(s):

• A client calls and asks to re-install the software for an old dental piece of hardware they call "Kodak 8000". What software do you think you should install and why?

This question is designed to see how you find information using google and AI, as well as validate that info to see if you can get correct info out of incomplete data.

• How many books has the CEO Rod Holum had published and on what topics?

Ability to Commute:

• Eau Claire, WI 54701 (Preferred)

Ability to Relocate:

• Eau Claire, WI 54701: Relocate before starting work (Preferred)

Work Location: In person