Entry Level | IT Helpdesk Engineer

• Provides off-site support to end-users (from healthcare environment) with good customer satisfaction
  Be available to take calls
• Provide first level support to troubleshoot and solve technical problems
• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight
• Prompt response to queries via voicemail / email / fax
• Accurate assessment/ resolution of problems
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests
• Coordination for employee user account administration, activation, changes, and terminations
  Receive and answer all users' IT service request calls

Requirements:

• Min. Nitec in any disciplines
• IT technical support or call centre experience is a plus
• Strong communication and customer service skills
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support

Location: South

Working Hours: 5 Working Days (anyday within the week), Normal Office Hours