Entry Level Scheduling Coordinator / Administrator

Entry Level Scheduling Coordinator / Administrator

Full Time: Monday to Friday, 7:30am–4:00pm

Salary: $60,000-$65,000 (dependent on experience)

Location: Joondalup

Benefits

• Free onsite parking
• Renovated office with modern kitchen facilities
• Stable role within an essential and growing industry
• Supportive team environment
• Full training provided
• Ongoing training and development opportunities
• Opportunity to build a career in scheduling and coordination

About Us

Fire Shield is an award-winning fire service provider supporting Tier 1 clients across Perth Metro and Regional WA, including hotels, casinos, government contracts, commercial buildings and residential apartments.

We are looking for an Entry Level Scheduling Coordinator / Administrator to join our growing team.

This is a great opportunity for someone with some basic administration or office experience who is organised, confident communicating with people and interested in developing their skills in scheduling and coordination.

Previous scheduling or fire industry experience is not required – full training will be provided.

About the Role

The main focus of this role is scheduling and coordinating our field technicians to ensure jobs and appointments are organised efficiently.

You will work closely with our technicians, clients and operations team to coordinate daily bookings, respond to schedule changes and keep job information up to date.

There will also be some general administration involved, however scheduling and coordination will be the primary focus of the role.

Key Responsibilities

• Assist with coordinating and managing daily technician schedules
• Book and confirm jobs and appointments
• Liaise with technicians regarding their daily schedules and job requirements
• Communicate with clients regarding appointments, access and timeframes
• Assist with changes to schedules throughout the day
• Update job details and information in our internal systems
• Answer incoming calls and respond to emails
• Maintain accurate job and customer records
• Assist with service and compliance documentation
• Provide general administrative support as required

About You

You don't need previous scheduling experience – we're looking for someone who is organised, reliable, confident communicating with people and keen to learn.

Ideally, you will have:

• Some previous administration, reception, customer service or office experience
• Strong organisational and time-management skills
• Good communication and customer service skills
• Confidence speaking with customers and team members over the phone
• Good computer skills and confidence using Microsoft Office
• Strong attention to detail
• The ability to manage multiple tasks and changing priorities
• A proactive and positive attitude
• The ability to work effectively as part of a busy team
• A willingness to learn new systems and processes

If you're organised, enjoy coordinating people and tasks, and are looking for an opportunity to develop your skills in a busy and supportive environment, we'd love to hear from you.