Entry-Level Support Rep

Overview
Are you ready to kick-start your career in customer support and client services? As an Entry-Level Support Representative, you will be the friendly voice and helpful guide for our diverse customer base. This dynamic role offers an exciting opportunity to develop essential communication skills, gain valuable experience in a fast-paced environment, and make a positive impact on every customer interaction. No prior experience is necessary — just a passion for helping others and a desire to grow professionally! You’ll be part of a vibrant team committed to delivering exceptional service while building your skills in sales, data entry, and client engagement.

Responsibilities

• Provide outstanding customer support via phone, email, and chat, ensuring each interaction is positive and solution-oriented

• Assist clients with inquiries related to products, services, and account information while demonstrating excellent phone etiquette and communication skills

• Conduct outbound calling campaigns to follow up with customers, gather feedback, or promote new offerings

• Enter and update customer data accurately within our systems using Microsoft Office tools and other computer applications

• Support sales efforts by identifying customer needs and offering appropriate solutions or referrals

• Handle cash transactions or payment processing with accuracy and integrity when required

• Maintain detailed records of customer interactions, issues, and resolutions through clear documentation

Experience

• Previous but not required; enthusiasm for learning is key!

• Strong communication skills in English; abilities are a plus for serving diverse communities

• Familiarity with Microsoft Office applications such as Word and Excel; comfort using computers for data entry and analysis

• Demonstrated ability to handle multiple tasks efficiently in a fast-paced environment

• Knowledge of sales techniques, outbound calling strategies, and call center best practices is advantageous

• Excellent phone etiquette, active listening skills, and the ability to convey information clearly and professionally

• Experience with cash handling or transaction processing is a bonus but not mandatory

Join us in creating memorable customer experiences! This paid position offers a supportive environment where your growth is prioritized. Whether you're just starting out or looking to expand your skill set in client services, you'll find opportunities to develop your analysis skills, improve your communication techniques, and thrive within a collaborative team dedicated to excellence.

Pay: $4,036.95 - $5,850.95 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: In person