Entry-Level Technical Support Specialist

Job Overview

Sicunet is looking for a dependable, motivated, and technically minded person to join our team as an Entry-Level Technical Support Specialist.

This position is ideal for someone who enjoys technology, troubleshooting, and learning how things work. You will provide technical support for Sicunet's security and technology products while developing skills in product configuration, programming, electronics, networking, and troubleshooting.

We are willing to train the right candidate. Previous experience with electrical circuitry, electronics, low-voltage systems, or security products is a plus, but is not required.

WHAT YOU'LL DO

· Provide technical support to customers, installers, technicians, and internal staff.

· Troubleshoot hardware, software, networking, and system configuration issues.

· Assist with setup, configuration, and programming of security products and systems.

· Diagnose technical problems and determine appropriate solutions.

· Research technical issues and work independently to identify solutions.

· Escalate complex issues when additional technical assistance is needed.

· Provide technical support by phone and email.

· Document technical issues, troubleshooting steps, and solutions.

· Assist with product testing and troubleshooting.

· Learn Sicunet products, software, programming, and technical documentation.

· Work with engineering, sales, and technical teams to resolve customer and product issues.

· Maintain professional and helpful communication with customers and coworkers.

WHAT WE'RE LOOKING FOR

The most important qualities we are looking for are dependability, initiative, problem-solving ability, and a willingness to learn.

The right candidate will:

· Be dependable and show up ready to work.

· Be self-motivated and capable of learning independently.

· Enjoy figuring out how things work.

· Be comfortable researching and troubleshooting problems.

· Know when to ask questions and when to take initiative.

· Have strong attention to detail.

· Communicate clearly and professionally.

· Be comfortable working independently and as part of a team.

· Have a positive attitude and strong work ethic.

· Be willing to learn new technology and products continuously.

BASIC QUALIFICATIONS

· High school diploma or equivalent.

· Basic computer skills.

· Strong interest in technology and troubleshooting.

· Good written and verbal communication skills.

· Strong problem-solving and analytical skills.

· Ability to learn new products, software, and technical systems.

TECHNICAL EXPERIENCE — A PLUS

The following experience is helpful but not required:

· Electrical circuitry and basic electronics.

· Low-voltage electrical systems.

· Security systems.

· Access control systems.

· Alarm systems.

· Video surveillance systems.

· Security product programming or configuration.

· Networking, including IP addresses, Ethernet, and Wi-Fi.

· Reading wiring diagrams or schematics.

· Technical support, field service, installation, or troubleshooting.

Pay: $22.00 - $30.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person