Entry-Level Technician

genesisONE is a bold nationwide managed print services leader that meets and exceeds our customers’ rapidly evolving needs. As a result of our evolution from Genesis Technologies, we emerged with a new name: genesisONE. Together, we are ONE and a one-of-a-kind managed print services expert meeting the needs of a new hybrid workforce, positioning ourselves and our customers for growth and success. genesisONE is seeking an Entry-Level Service Technician to join our Service Team, based out of our Northbrook, IL office. For more information on our company, please visit www.mygenesis1.com.

POSITION OVERVIEW

The Entry-Level Technician role is ideal for individuals looking to start a career in technical support and managed print services. As an Entry-Level Technician, your primary focus will be pre-installation and device setup for customer locations. When not scheduled for installation tasks, you will assist our team by helping resolve overflow service calls on printers, copiers, and MFPs—gaining valuable hands-on experience and training in the process. This is an ideal position for someone who is mechanically inclined, customer-focused, and eager to grow in a tech-support environment.

IN THIS ROLE YOU’LL:

· Perform preflight configurations andphysical installation of printers, MFPs, and copiers atcustomersites

· Assistwith overflow service support, performing basic troubleshooting and maintenance on MPS devices

· Communicate clearly and professionally with customers on-site and via phone

· Keep accurate records of installations and service activity using a company laptop

· Collaborate with senior technicians and team leads to gain knowledge and support service excellence

· Maintain an organized, stocked, and secure mobile work environment (car stock, tools, etc.)

YOU WILL WORK HARD, YOU WILL HAVE FUN, AND YOU WILL ENJOY:

· Competitive salary (based on hourly wage) between 35-40k

· Regular business working hours from Monday through Friday, 40 hours per week

· Ongoing training and job-related certifications based on our authorized product lines, which include: HP, Canon, Xerox, and Kyocera copiers, MFPs, and printers, as well as Zebra label printers

· A complete benefits package (paid time off, medical, dental, and life insurance, AD&D, short-and-long-term disability insurance, flex spending, and 401(k) with a company match)

· A great work environment with a team of people who enjoy working together!

TO BE SUCCESSFUL IN THIS ROLE, THE KEY QUALIFICATIONS ARE:

· A strong interest in technology and hands-on problem solving

· Excellent communication and customer service skills

· Valid driver’s license and a clean driving record

· High school diploma or equivalent

· Ability to lift and move devices weighing up to 100 lbs

· Experience is preferred but not required

Our investment doesn’t stop with the customer; it carries over to our employees. We seek a long-term relationship to grow your career. That’s why genesisONE has won the “Chicago’s Best and Brightest Companies to Work For®” award and the “Nation’s Best and Brightest Companies to Work For®” award for the past several years in a row!

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Northbrook, IL 60062 (Required)

Ability to Relocate:

• Northbrook, IL 60062: Relocate before starting work (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person