Entry Level Technician

MOUNTAIN BROOK BOARD OF EDUCATION JOB DESCRIPTION TITLE: Entry Level Technician SPECIALTY: PC, Laptop, and Peripheral Hardware REPORTS TO: Director of Technology QUALIFICATIONS: Experience with current Windows and Apple operating systems Experience with configurations, and troubleshooting laptops, desktops/towers, and Chromebooks; MAC computers, various Apple laptops and iPads; and printers Experience with data projectors, digital document camera, and sound enhancement system desired Willingness to learn support new technologies Experience with network and local machine software installations Experience in imaging procedures Dell or equivalent certified RESPONSIBILITIES: Provide technical support in all areas deemed necessary by the Director of Technology. Maintain inventory of necessary parts and determine need for replacement parts. Perform hardware maintenance and upgrades to include ordering parts and components. Configure and set up network printers. Set up and/or move technologies as necessary by rotation schedule and as directed by Director of Technology. Respond to all service requests in a timely fashion documenting actions taken. Communicate with local technology coordinators at each site regarding service request progress in one of the following ways: conference, e-mail, voice mail, or written note. Ensure service requests are successfully completed. Serve as liaison with vendors as appropriate. TERMS OF EMPLOYMENT: Twelve months (240 days) annually. Day as defined by the district. *May exercise the 30-minute working lunch option. A working lunch is defined as being on-call and must be taken in an area where his/her work is performed. EVALUATION: Performance will be evaluated in accordance with Board policies on evaluation of non-certified personnel.