EOR Implementation Manager

• We’re looking for a Global Payroll & EOR Onboarding Implementation Manager to join our Operations teams!
• Lead end-to-end onboarding and implementation projects for Global Payroll, Employer of Record (EOR), and workforce management solutions
• Act as the primary point of contact throughout the implementation lifecycle, ensuring a smooth and successful client experience
• Conduct discovery sessions to understand client payroll, HR, compliance, operational, and business requirements
• Develop and manage implementation plans, timelines, milestones, and deliverables while ensuring projects are delivered on time and within scope
• Guide clients through platform configuration, data migration, testing, payroll validation, go-live readiness, and post-launch stabilization
• Collaborate closely with Payroll Operations, Product, Engineering, Customer Success, and Account Management teams to ensure successful delivery and seamless handover
• Support integrations between payroll, HRIS, ERP, and other third-party systems
• Identify project risks, dependencies, and operational challenges, implementing mitigation plans when needed
• Leverage AI-powered tools and workflows to improve implementation efficiency, documentation quality, project delivery, and client outcomes
• Contribute to the continuous improvement of implementation methodologies, playbooks, and best practices
• —-What Success Looks Like—-
• Delivering high-quality implementations on time and within scope
• Ensuring payroll, HR, and EOR processes are configured accurately and compliantly
• Building trusted relationships with clients and internal stakeholders
• Driving operational excellence through scalable processes, automation, and AI-enabled workflows
• Achieving high levels of client satisfaction and successful transitions into ongoing service delivery

Benefits

• Gym on-site or $550 annual reimbursement for gym membership / other fitness activities
• Paternity / Maternity Leave: Additional days on the company account (in addition to any legal benefits)
• Birthday Benefit: Gift as spending money
• PTO Policy: Transparent and uniform policy of 20 days per year (unless more is designated by the law)
• Fitness: Gym on-site or annual (equivalent budget for all locations) reimbursement for gym membership or other fitness activities
• Meal Vouchers: Monthly allowance for meal vouchers - per regional policy
• Remote Work Allowance: Remote work allowances (for employees with no local office)
• Learning & Development: Yearly budget for AI online courses, classes, seminars, or other developmental activities (per calendar year, based on company policy)
• Work from Abroad: We offer eligible employees the opportunity to work from abroad for a limited period each year- Excellent project management, stakeholder management, and communication skills
• 3+ years of experience within payroll, global payroll, EOR, HR technology, or workforce management environments
• Comfortable working cross-functionally in a fast-paced, global environment
• Bachelor’s degree or equivalent professional experience
• Strong analytical and problem-solving capabilities
• Proven experience managing complex implementation projects from discovery through go-live
• Demonstrated ability to leverage AI tools to improve productivity, project execution, documentation, data analysis, and operational efficiency
• 4+ years of experience in SaaS implementation, onboarding, consulting, project management, customer success, or similar client-facing roles
• Experience working with HRIS, payroll, ERP, or workforce management platforms
• Strong understanding of payroll operations, onboarding processes, compliance requirements, and workforce management solutions
• Familiarity with Generative AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot
• Experience supporting multinational organizations and global workforce solutions
• Experience with integrations, APIs, and enterprise software ecosystems
• Experience with Salesforce or Salesforce-based applications