EOR Operations Analyst (US)

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.8B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Describe the role and team the candidate will be joining

What you will do

• Execute tasks related to new employees’ onboarding such as employee onboarding verifications, benefits setup and enrollments for our customers
• Conduct filings and registrations with government agencies on behalf of customers
• Review, Build and Improve current operational process and create how-to documentation library
• Review and process inbound communications related to insurance and regulatory tasks
• Build end to end operational process for benefits enrollments to our customers
• Research process requirements for work streams for new products and countries
• Provide feedback on our internal systems and processes to improve our operations
• Work with R&D to improve customer onboarding processes through automation

What you will need

• 4+ years of experience in an operational role, such as payroll operations, regulatory operations, or support operations
• Strong English communication skills (written and verbal)
• Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution
• Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with SFDC/JIRA/Confluence a plus
• Strong research and process development skills
• Structural thinking and problem solving
• Ownership and Proactive attitude towards pushing things to go get done
• Ability to learn quickly and deal with ambiguity
• Ability to work from 7.00 PM- 4.00 AM IST
• Grit, patience, drive as you would be working with different teams, partners and government agencies

#LI-hybrid

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.