Epic Business Systems Analyst

Our client, one of the largest nonprofit integrated healthcare systems and managed care organizations in the United States, is hiring a Program Coordinator to join their Epic system administration team remotely!

This team leads the implementation, optimization, and support of their Epic enterprise, clinical, and operational applications for Mental Health and Wellness. These applications span across patient care, patient access, provider experience, and operational effectiveness.

As a Program Coordinator on this team, you would help define a product strategy and roadmap that will deliver Epic system solutions that improve user experience, module learning capabilities, and new Epic marketplace offerings. The ideal candidate would have previous experience building business requirements and a roadmap for Epic healthcare systems.

Required Skills:

• Bachelor's degree in information technology or other related industry
• Experience in healthcare IT or hospital operations
• Experience with Epic EHR healthcare systems and Epic administrator
• Knowledge of system requirements gathering and product roadmap development

What you Will Do:

• Define product strategy and vision, develop product roadmaps from ideation to launch, and make decisions on new products or enhancements to bring to market
• Perform internal and external discovery for new and existing products, validate solutions with end users, funnel learnings to product roadmaps, track outcomes and key performance indicators, and partner with product team members to solve user problems
• Collaborate with business partners to identify marketplace innovation; prototype and validate with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and funnel learnings to the product roadmap
• Track outcomes and key performance indicators by defining and tracking KPIs and performance metrics (e.g., speed, quality, etc.); review analytical dashboards and assess KPI alignment; and develop and/or maintain ad hoc reports, status updates, and presentation decks for key stakeholders
• Partner with product team members to prioritize the work backlog to ensure balance across new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.); and collaborate on competitive and user research/testing, experimentation, and/or design thinking initiatives