Epic-Certified Client Systems Administrator (ECSA)

**Job Title: Epic-Certified Client Systems Administrator (ECSA)

Duration: 9 Months

Location: Remote(USA)** Emphasis: Hyperspace Web (HSW), Interconnect, and MyChart Position Summary We are seeking an Epic-certified Client Systems Administrator with strong experience supporting Hyperspace Web (HSW), Interconnect, and MyChart infrastructure . The position is responsible for the configuration, availability, performance, and ongoing maintenance of these Epic client and web-server components.

The successful candidate must have a minimum of three years of experience working as an Epic ECSA in a hospital environment . This is an infrastructure administration role, not primarily a MyChart application-build or workflow-configuration position.

Key Responsibilities

• HSW administration: Maintain HSW server environments and configurations. Troubleshoot service availability, connectivity, and performance issues in partnership with application and infrastructure teams.
• Interconnect administration: Manage Interconnect environments, deployments, and service health. Coordinate with integration teams to investigate endpoint availability, connection failures, and web-service performance.
• MyChart infrastructure: Maintain the server-side components supporting MyChart. Coordinate changes and troubleshoot availability issues with MyChart application analysts, networking, and security teams.
• Web-platform operations: Administer supporting Windows Server and Internet Information Services (IIS) components. Coordinate certificate renewals, load-balancer changes, DNS dependencies, and secure connectivity.
• Change and release execution: Deploy approved updates across nonproduction and production environments. Prepare implementation plans, validate service health, and maintain rollback procedures.
• Reliability and incident management: Monitor infrastructure health, investigate recurring failures, automate operational checks, and maintain configuration records and support runbooks. Provide timely incident updates and coordinate vendor escalations.

Required Qualifications

• At least three years of hands-on Epic ECSA experience at a hospital or health system, including responsibility for production client-system infrastructure.
• Current Epic ECSA certification covering Hyperspace Web and Interconnect.
• Demonstrated production administration and troubleshooting experience with all three priority areas: HSW, Interconnect, and MyChart infrastructure.
• Working proficiency with Windows Server, IIS, TLS certificates, DNS, HTTP/HTTPS, and load-balancing concepts.
• Experience with Active Directory, virtualization, and PowerShell or comparable scripting for administrative automation.
• Ability to distinguish application, server, network, and database issues; coordinate troubleshooting across teams; and communicate clearly during service disruptions.

Preferred Qualifications Epic ECSA MyChart certification and experience with F5 BIG-IP load balancing. Additional experience with Epic printing, Business Continuity Access, or other ECSA components is beneficial. Experience with cloud and automation also a plus.

Support Expectations Participate in a scheduled on-call rotation and perform approved after-hours maintenance. Coordinate changes to patient-facing and clinician-facing services with the appropriate operational owners, and follow established security and change-control procedures.