Steneral Consulting

Summary
Job Summary (List Format) Epic Credentialed Trainer
<ul>
<li>Design, build, test, and implement Epic clinical application systems, specifically focusing on the Cupid module.</li>
<li>Provide direct support to clinical users by understanding and adapting software to meet clinical processes, documentation needs, workflows, and clinical practice standards.</li>
<li>Develop and deliver training (1:1, in-services, classes) to end users at varying technical and professional levels, ensuring efficient and streamlined workflows.</li>
<li>Collaborate with clinicians, application teams, and operations to create/adapt written protocols and operationally focused training curriculum.</li>
<li>Prepare detailed specifications, including clinical process mapping, information flow, risk and impact analysis.</li>
<li>Provide customer service, troubleshooting, and maintenance for clinical applications, distinguishing between build and training issues.</li>
<li>Track, document, and follow up on user issues, particularly with challenging or resistant end users.</li>
<li>Serve as a technical and training resource for senior staff and managers, providing advice on functionality, efficiency, and system performance.</li>
<li>Work on medium to large-sized projects, independently managing competing tasks and deadlines.</li>
<li>Maintain Epic certification in Cupid and achieve UCSF credentialing in relevant Epic training areas; may also require certification in additional Epic clinical or revenue cycle modules as needed.</li>
<li>Participate in ongoing new hire and other training initiatives for various Epic applications (clinical and revenue cycle modules).</li>
<li>Utilize strong problem-solving, analytical, organizational, and communication skills to support users and ensure optimal application performance.</li>
<li>Work in a hybrid environment, including multiple UCSF locations and community partners.</li>
</ul>

Epic Credentialed Trainer

Epic Credentialed Trainer

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