Epic Cupid Analyst

Epic Application Analyst – Managed Services (Cupid)

Department: Managed Services – Epic Application Support

Reports To: Managed Services Application Lead

Location: Remote and visually on teams - must reside in the US

Position Summary:

The Epic Application Analyst provides advanced application support for Cupid as part of Optimum’s Managed Services program. This role focuses on complex incident resolution, build and configuration updates, application data integrity, documentation, and interface coordination. Analysts are expected to work independently on service requests, regulatory updates, and proactive maintenance tasks to ensure high system availability and client satisfaction.

Key Responsibilities:

Resolve escalated Priority 3 and 4 incidents and interface issues related to Cupid

Execute break/fix changes, system testing, and quality assurance testing

Support application and interface maintenance, including updates, patches, and regulatory changes

Manage service requests, backlog tickets, and reporting as defined in scope

Collaborate with vendor support for issue resolution, updates, or enhancements

Maintain and update documentation including user guides, build specs, and functional design

Monitor and ensure application data quality and integrity

Perform root cause analysis and identify trends in incident and request volume

Provide knowledge transfer and mentorship to Tier 1 analysts

Qualifications:

Cupid Certification, Radiant a plus

Demonstrated experience supporting application build, maintenance, and testing

Working knowledge of clinical or operational Epic workflows

Strong analytical, documentation, and problem-solving skills

Experience collaborating with interface teams and vendors for issue resolution

Understanding of HIPAA, security, and regulatory standards in healthcare IT

Benefits include

Medical, Dental, Matching 401K, 15 days PTO, Holidays, Cell phone allowance.