Epic End User Trainer

Position: Epic End User Trainer

Location: Remote, with up to 50% travel to NYC

Duration/Hours: 40 hours per week, Monday–Friday, Eastern Time

Travel Expenses: Covered, including per diem

Job Description:

1. Plan, develop, and deliver role-based Epic EHR training through classroom, virtual, e-learning, and at-the-elbow formats.
2. Train physicians, nurses, APPs, revenue cycle staff, and other healthcare professionals on Epic workflows.
3. Maintain Epic Credentialed Trainer or Principal Trainer status in at least one application area.
4. Develop and update curricula, lesson plans, tip sheets, quick-reference guides, videos, and training materials.
5. Collaborate with Epic application analysts, clinical leaders, and operational teams to align training with workflows.
6. Conduct training needs assessments and create role-specific learning paths.
7. Maintain Epic training environments, playgrounds, test patients, and simulation scenarios.
8. Update training content for Epic quarterly releases, upgrades, and workflow changes.
9. Manage class schedules, learner enrollment, attendance, competency assessments, and completion tracking.
10. Provide go-live, post-go-live, floor-walking, and command-center support.
11. Support Epic implementations, upgrades, optimization projects, and downtime procedures.
12. Evaluate training effectiveness using learner feedback, proficiency assessments, and adoption metrics.
13. Deliver provider-specific training and coach super users, department champions, and fellow trainers.
14. Ensure compliance with HIPAA, organizational policies, and Epic content-use requirements.
15. Document training activities, processes, outcomes, and lessons learned.

Minimum Qualifications:

• Bachelor’s degree in a relevant field or equivalent education and experience.
• Epic Credentialed Trainer or Principal Trainer certificate in at least one application.
• Three years of healthcare IT training or Epic support experience, including one year of hands-on Epic experience.
• Experience delivering instructor-led and at-the-elbow training to adult learners.

Preferred Skills: Active Epic application proficiency, instructional design, e-learning tools, strong communication and presentation skills, and experience supporting full-scale Epic implementations or major upgrades.

Additional Requirements: Availability for early-morning/evening classes, extended hours, weekend support during go-live and upgrades, and travel to NYC as needed.