Epic Willow Ambulatory Analyst

Job Title: Epic Willow Ambulatory Analyst

Location: Canada - Remote

Employment Type: Full-Time

Experience: 5+ years preferred

Job Summary We are seeking an experienced Epic Willow Ambulatory Analyst to support the implementation, configuration, optimization, testing, and ongoing maintenance of Epic Willow Ambulatory pharmacy applications and workflows.

The ideal candidate will have hands-on experience with Epic Willow Ambulatory , outpatient pharmacy workflows, medication management, prescription processing, medication orders, dispensing, and integration with Epic clinical applications.

Key Responsibilities

• Analyze pharmacy, clinical, and business requirements and translate them into Epic Willow Ambulatory solutions.
• Configure and maintain Epic Willow Ambulatory functionality.
• Support outpatient pharmacy and ambulatory medication workflows.
• Work closely with pharmacists, pharmacy technicians, physicians, nurses, clinicians, and IT teams.
• Support medication ordering, prescription processing, dispensing, and medication-management workflows.
• Configure and troubleshoot pharmacy-related workflows.
• Participate in Epic implementations, upgrades, enhancements, and optimization projects.
• Perform application configuration, testing, validation, and troubleshooting.
• Develop and execute test plans and test cases.
• Investigate and resolve production issues and application defects.
• Support integrations between Willow Ambulatory and other Epic clinical applications.
• Document requirements, workflows, configurations, testing results, and issue resolutions.
• Participate in Epic upgrades, release management, and change-management activities.
• Collaborate with clinical and technical teams to support end-to-end medication workflows.
• Provide application support, training, and knowledge transfer to pharmacy and clinical users.

Epic Willow Ambulatory Functional Areas

Experience With The Following Is Preferred

• Ambulatory / Outpatient Pharmacy
• Medication Orders
• Prescription Management
• Medication Dispensing
• Medication Refill Workflows
• Medication Reconciliation
• E-Prescribing
• Specialty Pharmacy
• Mail-Order Pharmacy
• Pharmacy Inventory
• Medication Formulary
• Drug Dictionary
• Pharmacy Benefits / PBM workflows
• Prior Authorization
• Medication Assistance Programs
• Pharmacy Charge Capture
• Medication Interfaces
• Clinical Decision Support

Integration Experience

Experience integrating Willow Ambulatory with other Epic applications is preferred, including:

• Epic Ambulatory
• Epic Orders
• Epic ClinDoc
• Epic MyChart
• Epic Beacon
• Medication Administration
• External pharmacy systems
• E-prescribing platforms
• Pharmacy benefit systems

Required Qualifications

• Bachelor's degree in Pharmacy, Computer Science, Information Technology, Healthcare Informatics, or a related field preferred.
• 5+ years of healthcare IT/pharmacy systems experience preferred.
• Hands-on experience with Epic Willow Ambulatory.
• Strong understanding of ambulatory/outpatient pharmacy workflows.
• Experience with Epic implementation, configuration, testing, upgrades, optimization, or production support.
• Current Epic Willow Ambulatory certification is mandatory, if required by the client/project.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote environment.

Preferred Skills

• Epic Willow Ambulatory
• Outpatient Pharmacy
• Ambulatory Pharmacy
• Medication Management
• Prescription Processing
• E-Prescribing
• Medication Reconciliation
• Specialty Pharmacy
• Pharmacy Benefits
• Prior Authorization
• Medication Formulary
• Drug Dictionary
• Epic Ambulatory
• Epic Orders
• Epic MyChart
• Epic Beacon
• Epic implementation and optimization
• Epic upgrades
• Production support
• Testing and validation