ePOS / mPOS Field Engineer

Spencer Technologies is a global provider of field services and infrastructure support, from structured cabling through to active equipment. For over 40 years we've helped the world's top retail brands — from Louis Vuitton to Swarovski — and channel partners like Verizon and AT&T solve their toughest logistics and technology challenges.

We're looking for a motivated, customer-focused ePOS / mPOS Field Engineer to support our retail, hospitality and leisure customers across the UK and Europe. Based from Sheffield, this field-based role combines hands-on break-fix support with pre-staging, installation and deployment projects — so no two weeks are the same. If you enjoy solving technical problems, working independently and delivering excellent customer service, we'd love to hear from you.

WHAT YOU'LL DO

■ Diagnosing and repairing ePOS, mPOS, IT and networking equipment

■ Attending customer sites to resolve hardware, software and connectivity issues

■ Pre-staging, configuring and testing ePOS and IT hardware at our Sheffield facility ahead of deployment

■ Installing, configuring and testing new ePOS and IT systems on site

■ Carrying out structured cabling and Wi-Fi fault investigations

■ Conducting site surveys for planned upgrades and installations

■ Performing preventative maintenance on customer equipment

■ Supporting project rollouts and technology deployments across the UK and Europe

■ Working closely with our engineering, planning and project management teams

■ Delivering a professional, customer-focused service on every visit

WHAT YOU'LL BRING

Essential

■ Minimum 6 months' experience in a field-based customer service engineering role, ideally in retail, hospitality or leisure

■ Knowledge of ePOS systems, PCs, peripherals and IP networking

■ Experience installing and supporting IT equipment

■ Strong troubleshooting and fault-finding skills

■ Excellent customer service and communication abilities

■ A self-sufficient approach — able to work independently and manage your own workload

■ Full UK driving licence

■ A valid passport and willingness to travel across Europe

Desirable

■ Experience within retail, hospitality, leisure or field service environments

■ Wi-Fi troubleshooting and structured cabling experience

■ Experience supporting multi-site customer environments

WHAT WE OFFER

■ Salary of £33,000 – £35,000 per annum depending on experience

■ Paid overtime, plus an uplift when working in Europe

■ Company van and fuel card

■ 20 days holiday per year rising to 25, plus all statutory bank holidays

■ Company pension scheme contributions

■ Structured training and ongoing professional development

■ Exposure to a wide range of retail and hospitality technologies for some of the world's top brands

■ A varied role combining break-fix support and project installations

■ A supportive team culture with real opportunities to grow your career

GOOD TO KNOW

This is a field-based role with frequent travel across the UK and Europe. Regular overnight stays away from home are a significant part of the role, and some out-of-hours and night work is necessary to support customer requirements.

Pay: £30,000.00-£35,000.00 per year

Work Location: On the road