Equipment Sales Coordinator

Position: Equipment Sales Coordinator

Location: Syracuse, NY

Salary: $20-$24 per hour

Job Type: Full-time

The primary function of the Equipment Sales Coordinator is to assist sales management and the sales team in providing exceptional customer service to our customers. The ideal candidate will become an integral part of the sales team; coordinating sales activities, maintaining competitive data, gaining knowledge of our products and services to provide exceptional service to our current and future customers. The Equipment Sales Coordinator will work closely with several departments within Tracey Road Equipment; Used Equipment, Parts, Service, Marketing, Accounting and Truck Sales.

This is an excellent opportunity for a motivated self-starter who has exceptional administrative skills and a strong desire to join a company that is a leader within the industry.

• Becomes familiar with all company policies, procedures, and product lines.
• Prepares pre-sale analysis forms and updates as changes occur.
• Responsible for maintaining and updating both the “New” and “Fleet” equipment lists as well as distributing them to all sales personnel, as required.
• Creates sales flyers for new and used equipment as it is received.
• Maintains online listings and advertisements, in both print and online, to ensure information stays up to date.
• Answers incoming customer phone calls and customer walk-ins, which includes providing as much information as possible to assist the customer, and passing the lead on to the appropriate salesperson.
• Writes up work order requests for the service department and works with them to ensure that the equipment is prepped properly, which includes acting as a salesperson liaison to clarify any questions that may come up in the shop so that the job is completed correctly the first time.
• Ensures all service work has been completed and all attachments, books, warranty paperwork, if any, has been completed and with machine prior to notifying sales personnel that unit is ready to be picked up/shipped.
• Works with sales representatives and customers on any customer support related issues such as technical problems.
• Ensure that all units have operating manuals and registration/warranty information available at the time of sale/delivery.
• Processes municipal bids for construction related products in a detailed and timely manner which includes preparing costs on bids, monitoring bid opening dates, receiving bids in house, pricing and sending them to manufacturers.
• Assists in coordinating equipment deliveries and shipments for new and sold equipment.
• Attends sales meetings & trade shows as required by management.
• Builds a positive rapport with all our sales representatives and vendors.
• Maintains deal and customer files according to company policy.
• Reviews factory orders with rep’s regarding pricing and technical accuracy.
• Previous dealership experience preferred
• Customer Service Experience preferred
• Competitive pay and a robust benefits package including health, dental, vision, and life insurance.
• Paid time off for vacations, sick leave, and holidays, including your birthday.
• A 401(k) plan with company matching and quick vesting.

Tracey Road Equipment is a leader in the construction equipment industry, known for our commitment to quality and exceptional customer service. We operate multiple facilities across New York and Pennsylvania and are dedicated to fostering internal promotions and team-oriented approaches.

Tracey Road Equipment is an equal opportunity employer committed to diversity and inclusion in the workplace.