Ericsson Order Care Support

1 Role - Ericsson Order care Support

2 Required Technical Skill Set Ericsson Order Care (EOC), Telecom , SQL, and OpenShift , Telecom OSS/BSS

3 Desired Experience Range 8-10 years

4 Location of Requirement Hyd/Mumbai/Bangalore

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• 8-10 years of experience in 24x7 Telecom Operations, EOC, and Production Support.

• Strong experience in Incident, Problem, Change, Reconciliation, and SLA Management.

• Handling P1/P2 incidents, War Room calls, customer escalations, and RCA.

• Experience in BSS/OSS, CRM, Order Management, Provisioning, Billing, and Network operations.

• Experienced in order reconciliation, failed/pending/ageing order analysis, and data validation.

• Strong hands-on experience in ELK (Elasticsearch, Logstash, Kibana) for log monitoring, analysis, and troubleshooting.

Good knowledge of SQL/Oracle for production data analysis, reconciliation, and issue investigation.

• Strong experience with Unix/Linux, including log analysis, process monitoring, file management, and troubleshooting.

• Experience in developing and executing Shell scripts for automation, monitoring, data validation, and operational activities.

• Strong coordination with CRM, Network, Application, Integration, Infrastructure, and Customer teams.

• Experience in shift management, operational reporting, handover, KPI tracking, and service assurance.

• Good stakeholder management and communication skills with experience in leading critical production issues.

Good-to-Have

• Strong analytical and problem-solving skills
• Good communication and teamwork abilities
• Ability to work in a 24/7 support environment

Role descriptions / Expectations from the Role

1 Effective communication, innovative and proactive in problem resolving

2 Experience in Installation and configuration.

3 Experience in upgrade