ERP Application Executive

About the role

The ERP Application Executive supports the implementation, enhancement, maintenance and day-to-day operation of the company’s ERP, Transportation Management System (TMS), in-house applications and related reports. The role works closely with users across departments and external system vendors to resolve issues, improve business processes, deliver integrations and automation, and advance the company’s digitalisation initiatives.

Key responsibilities

Provide day-to-day functional and technical support for ERP, TMS and in-house applications, including troubleshooting system issues and user enquiries.

Support the planning, implementation, testing and rollout of new ERP modules, system enhancements and revisions to existing modules.

Gather and analyse business requirements, translate operational needs into clear system requirements, and coordinate solutions with system vendors.

Work with internal departments to review workflows, identify improvement opportunities and promote the effective adoption of new technologies and digital processes.

Plan and implement system automation initiatives that improve efficiency, accuracy and process control.

Design, develop, test and implement integrations between ERP and other business applications.

Maintain system reports and support the development or enhancement of operational and management reporting.

Prepare and maintain system documentation, process guides, user manuals and change records.

Develop training materials, conduct end-user training and provide post-implementation support.

Coordinate with vendors and internal stakeholders to track issues, changes and project deliverables through to completion.

Comply with company policies and support applicable safety, health, environmental and hygiene requirements in assigned work areas.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field.

Basic understanding of databases, enterprise applications, system integration or programming concepts.

Strong interest in ERP systems, manufacturing operations and warehouse or logistics processes.

Good analytical, troubleshooting and problem-solving skills, with attention to detail.

Good communication and interpersonal skills, with the ability to work effectively with users, colleagues and external vendors.

Able to learn quickly, adapt to changing priorities and work effectively in a fast-paced environment.

Good teamwork, organisation and follow-through.

Added advantages

Exposure to ERP, TMS, manufacturing, warehouse management or other business applications.

Knowledge of SQL, reporting tools, APIs, workflow automation or application integration.

Experience supporting system implementation, user acceptance testing, documentation or end-user training.

Proficiency in written and spoken Mandarin Chinese is an added advantage, as the role requires close communication with the company’s headquarters in China.

What success looks like

Users receive timely, practical support and system issues are followed through to resolution.

System changes and new modules are tested, documented and implemented in a controlled manner.

Business processes become more efficient through effective use of ERP, integration and automation.

Internal users confidently adopt new tools and digital ways of working.

Appointment and offer: The level of appointment and employment offer will be determined based on the successful candidate’s qualifications and years of relevant experience.

Note: This job description summarises the principal responsibilities of the position. The successful candidate may be assigned other duties or projects that are reasonably related to the role and business needs.