ERP Application Support Analyst (NetSuite)

About this Role

We are seeking a motivated NetSuite Support Analyst to join the IT team of a U.S.-based fine jewelry company with over 40 years of heritage in craftsmanship and design. In this role, you will support, maintain, and enhance Oracle NetSuite ERP across Finance, Procurement, Manufacturing, Inventory, and other business functions.

Working closely with business users, global IT teams, and colleagues in the United States, you will troubleshoot system issues, implement enhancements, automate business processes, and improve operational efficiency. This role offers an excellent opportunity to develop both functional and technical expertise while contributing to ERP initiatives in a dynamic international manufacturing environment.

Key Responsibilities

• Administer and maintain the Oracle NetSuite environment, including users, roles, permissions, forms, fields, records, and workflows.
• Provide day-to-day functional and technical support by troubleshooting system issues, resolving user tickets, and supporting NetSuite business processes across Finance, Procurement, Inventory, Manufacturing, and Order Management.
• Configure workflows, custom records, custom fields, transaction forms, and support system enhancements and business process automation.
• Create and maintain Saved Searches, reports, dashboards, KPIs, and SuiteAnalytics Workbooks.
• Gather business requirements, recommend NetSuite solutions, and collaborate with stakeholders to deliver system improvements and ERP enhancement projects.
• Assist with data imports, CSV uploads, mass updates, release testing, and user acceptance testing (UAT).
• Identify, test, and track system defects and enhancement requests while maintaining system documentation and user training materials.
• Collaborate with cross-functional teams and provide ongoing user training and support to maximize NetSuite adoption.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, MIS, Accounting Information Systems, or a related field.
• 1–2 years of experience supporting, administering, or implementing Oracle NetSuite ERP. Experience with other ERP systems will also be considered.
• Experience gathering business requirements and providing ERP user support.
• Familiarity with workflow automation, operational reporting, and business process improvement.
• Strong analytical and problem-solving skills.
• Good communication skills in both Thai and English.
• Experience in a manufacturing environment is preferred.
• Basic knowledge of SuiteScript or ERP customizations is an advantage.
• Experience with system integration or APIs is an advantage.

Benefits

• Annual Bonus
• Provident Fund
• Health & Dental Insurance
• Lunch Allowance
• Telephone Allowance
• Parking Allowance
• Birthday Gift Credit