ERP Application Support

Roles and Responsibilities

• Provide application support to end users on ERP modules, ensuring timely resolution of issues and requests.
• Handle ticketing system, including creating tickets, updating statuses, and resolving queries related to application errors or discrepancies.
• Collaborate with other stakeholders to resolve complex technical issues .
• Ensure effective communication with stakeholders regarding issue resolution timescales and expected outcomes.
• User training sessions for new features and enhancements implemented in the system.

Desired Candidate Profile

• Good verbal and written communication skills.
• Strong problem-solving and analytical skills.
• Proficiency in handling ticketing systems and providing excellent customer service.

Perks and benefits

• Company-provided bus facility for easy commuting.
• Staff child education subsidy.
• Comprehensive medical insurance (Mediclaim) coverage for employee.