ERP / Application Support Specialist

• Permanent contract – Barcelona (remote 4d per week)
• End Client / Food Industry
• From 40 K€ gross annual salary

Kaino, a specialized recruitment firm, is hiring an ERP / Application Support Specialist for an international food company, to strengthen its internal IT support capabilities and support the continuous improvement of its business applications.

Missions

• Provide day-to-day support to internal users across key business areas such as Purchasing, Finance and Inventory
• Investigate application issues, identify root causes and ensure timely resolution
• Understand ERP configuration and troubleshoot functional or technical issues
• Manage and follow up support tickets, ensuring clear communication with users
• Support ERP-related integrations, automations and system improvements
• Work closely with Business Operations and IT teams to understand user needs and resolve system issues
• Support configuration changes, system updates and new user onboarding
• Participate in ERP improvement initiatives and smaller IT projects
• Coordinate with internal teams and external partners when escalation is required
• Maintain clear and accurate documentation of incidents, resolutions and system changes

Requirements PROFILE:

• Around 3 to 6 years of experience in Application Support, ERP Support or a similar role
• Hands-on experience with an ERP system such as SAP Business One or a comparable solution
• Good understanding of business processes related to Purchasing, Finance and Inventory
• Strong troubleshooting and root-cause analysis skills
• Experience working with ticketing systems
• Good knowledge of SQL
• Comfortable working directly with business users and translating functional issues into technical solutions
• Experience with ERP implementation, configuration or system upgrades is highly appreciated
• Exposure to integrations and automation is a plus
• Fluent English required
• Autonomous, service-oriented and comfortable working in an international environment

WHY JOIN THEM?

• Join a growing international company with a strong presence in Barcelona
• Take ownership of a business-critical ERP environment
• Work closely with both IT and business teams across different functions
• Combine operational support with continuous improvement and project work
• International environment with exposure to teams in Europe and the US
• Competitive salary package, performance bonus and profit-sharing scheme