ERP Coordinator

Key Responsibilities

• Manage and coordinate day-to-day 4QT ERP operations across the organization.
• Act as the key coordination point between management, internal departments, ERP users, and the ERP vendor/support team.
• Ensure proper implementation and compliance with ERP processes and workflows.
• Coordinate ERP operations related to Sales, CRM, Accounts, Purchase, Inventory/Store and Project/Construction functions.
• Monitor ERP data accuracy, completeness, and timely updation.
• Identify system issues, process gaps, and data discrepancies and coordinate with the ERP vendor for resolution.
• Provide first-level ERP support and troubleshooting to employees.
• Train employees and departmental users on ERP processes and functionality.
• Coordinate new ERP requirements, customizations, reports, and workflow modifications.
• Manage user access, roles, permissions, and department-wise ERP requirements.
• Prepare and maintain MIS reports, dashboards, and management reports.
• Monitor pending ERP transactions and ensure timely closure of discrepancies.
• Coordinate ERP testing for new features, upgrades, customizations, and system changes.
• Maintain proper documentation of ERP processes, SOPs, issues, changes, and resolutions.
• Work closely with Accounts, Sales, CRM, Purchase, Store, HR & Admin, and Project teams.
• Identify opportunities for process automation and reduction of manual work.
• Ensure ERP processes are aligned with the organization's real estate operations and management requirements.