ERP Implementation Consultant

Job Summary

You will work in our Implementation and Support team to deliver high-quality customer service to our clients.

As a Functional Consultant at FACT Software Group, you will wear many hats and have the opportunity to progress within the company. FACT Software provides best-of-class ERP software solutions to clients from a broad range of industries. You will work in our Implementation and Support team to deliver high-quality customer service to our clients, and learn about the entire post-sales process.

Responsibilities

Implementation Training :

• Project Implementation from Kick-Off to Go Live
• Requirement Gathering Business Process Mapping
• System Setup, Configuration Implementation
• FRD Documentation
• End-User Training

Helpdesk Support Activities :

• Attend to Inbound Outbound Helpdesk requests via Email Phone etc
• Post Implementation Support
• Ability to develop loyal, ongoing relationships with customers
• Maintain high degree of customer engagement and satisfaction
• Responsible for retention and up-selling to current clients
• Diligently follow-up on renewal of Annual Maintenance Plans

Pre-Sales Project Scoping:

• Product Demonstration
• Assist the Sales Team in Project Scoping
• Documenting Proposals and RFP responses
• Sales-to-Implementation Project Handover Documentation
• You may visit clients onsite for implementation and training on new projects as well as for existing clients

Basic Requirements

• High degree of technical competency with computer systems and software
• B.Com Freshers with solid accounting language
• Solid foundational accounting knowledge
• 0-6 years of experience in the ERP domain
• Preferably worked in ERP Helpdesk or implementation
• Languages: English (read, write, and speak), Bengali (speak), Hindi (speak)
• Excellent communication and client management skills
• Bachelor's degree (Commerce)
• Must be located in Kolkata

Nice to Have

• Strong accounting knowledge
• Experience in client management

Benefits

• Industry-standard annual leave
• A management team that supports your growth and learning

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.