Erp Implementation Executive

Role & responsibilities

ERP Implementation:

• Participate in Complete ERP Implementation Projects
• Understand Customer Business Processes and map them to iSuite ERP
• Conduct Requirement gathering sessions with customers
• Configure ERP modules as per Client requirements
• Prepare Business Requirement Documents (BRD) and Functional Requirement Specifications (FRS)
• Coordinate with Development team for the Customization requirements
• Perform User Acceptance Testing (UAT)
• Ensure successful ERP deployment and Go-live

Customer Support

• Provide functional support to customers through phone, email, remote sessions, and onsite visits.
• Troubleshoot ERP-related issues and provide timely resolutions.
• Log, track, and close customer support tickets.
• Coordinate with technical teams for bug fixes and enhancements.
• Maintain Service Level Agreements (SLAs).

Training & Documentation

• Conduct end-user and administrator training.
• Prepare user manuals and training documents.
• Develop Standard Operating Procedures (SOPs).
• Assist customers during system adoption.

Business Process Consulting

• Analyze existing business processes.
• Recommend ERP best practices.
• Identify opportunities for automation and workflow improvements.
• Suggest process optimization using iSuite ERP features.

Preferred candidate profile

Functional Skills

• ERP implementation experience
• Business process analysis
• Requirement gathering
• Documentation
• Customer handling
• Functional testing
• User training
• Project coordination

Technical Knowledge (Preferred)

• SQL queries
• Microsoft SQL Server
• Basic database concepts
• API concepts
• Reporting tools
• Microsoft Excel
• ERP workflows

Soft Skills

• Excellent communication skills
• Customer-focused attitude
• Analytical thinking
• Problem-solving ability
• Team collaboration
• Time management
• Presentation skills
• Willingness to travel

Responsibilities During Customer Lifecycle

• Requirement gathering
• Solution demonstration
• Gap analysis
• Configuration
• Master data setup
• User training
• Go-live support
• Hypercare support
• AMC support
• Enhancement management