ERP Retail System Project Manager

About the Role

We are looking for an experienced ERP System Project Manager to manage end-to-end software implementation projects for retail clients. You will work closely with customers, developers, consultants, support teams, and management to deliver projects on time, within scope, and to a high standard.

Key Responsibilities

• Manage project scope, timelines, resources, risks, and deliverables.
• Gather business and system requirements and conduct process walkthroughs.
• Prepare system mock-ups, process flows, and functional specifications.
• Coordinate with development and internal teams to deliver system customizations.
• Prepare UAT test cases, conduct testing, and coordinate customer acceptance.
• Conduct system demonstrations and training for customers and internal users.
• Resolve project issues and proactively manage risks and changes.
• Provide project status updates and presentations to customers and management.
• Maintain project documentation and ensure adherence to internal processes.
• Maintain strong customer relationships and ensure high customer satisfaction.

Requirements

• Bachelor's degree in IT, Computer Science, Business, or related field.
• 3–5 years' experience in software project management or implementation.
• Knowledge of Agile and Waterfall methodologies.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to manage multiple projects in a fast-paced environment.
• Proficiency in Jira, MS Project, Trello, or similar tools.
• Experience in Retail, ERP, Retail Management, or Tenant Management Systems is preferred.
• PMP, PRINCE2, or Agile certification is an advantage.
• Fluent in English and Chinese.